FAQ

Professional Services

How do I submit my manuscript?

When you purchase a service you will receive an email with a link for you to upload your manuscript.

What file formats do you accept for uploading?

We accept .doc (Google Docs, MS Word versions later than 2000), .txt (i.e. Notepad), and .indd (inDesign). We do not accept PDF files.

How should I format my manuscript for submission?

We do not require any specific formatting for a manuscript, but here are some guidelines on preparing your document for our editors:

  1. Please use page breaks in between sections instead of hard returns.
  2. Use headers for chapters or sections of your manuscript in order to help your editor navigate.
  3. Use "Normal" text for the body of the work for ease of reading.
  4. Run a spelling and grammar check before submitting your work.
    Can I change anything once I’ve submitted my documents?

    Once you've uploaded your manuscript, you may not make any further changes. Please be sure you're submitting the correct version of your document when you upload it into our system.

    What if I make a mistake with word count, or choose the wrong service?

    If a manuscript submitted to our system is found to have a significantly inaccurate word count, an unusually high number of errors, or has been submitted at the wrong level of editing, then it may be assigned a higher cost. If that’s the case, our team will reach out to you to evaluate your order and resolve the difference in price.

    Can you tell me about your editors?

    With thousands of successful products under their belt, our virtual team of experts have come together from different specialties in book publishing. Each editor is based in the United States and uses the Chicago Manual of Style, as is standard for publishing. Feel confident that you’re getting professional services at an extremely competitive price. Shut Up & Write backs our editors' work with a 100% money back guarantee.

    Can I correspond directly with my editor?

    After submitting your manuscript you will be able to contact our team, and we will work with you throughout the process. Feel free to email us with any questions: orders@shutupwrite.com.

    How long will it take for my project to be completed?
      • Manuscript Evaluation: 8 business days
      • Editing Check: 5 business days
      • Developmental Editing: 20 business days
      • Line Editing: 20 business days
      • Copy Editing: 15 business days
      • Proofreading: 15 business days
    I have questions about my evaluation. Who should I contact?

    For any questions about the content of your evaluation, editing, or design product, please email our customer support department at orders@shutupwrite.com

    I’m having technical issues.

    If you’re having technical difficulties with any part of the upload process, or you're unable to read the files sent back to you, please email our customer support department at orders@shutupwrite.com.

    Merchandise

    What is your return/exchange policy?

    All of our print-on-demand products are fulfilled by Printful. Because all items in our merchandise selection are printed on demand, we unfortunately cannot offer returns or exchanges at this time for sizing or fit issues. For clothing items, please be sure to consult sizing charts carefully before ordering.

    In the event of a printing error, please email our customer support team at orders@shutupwrite.com

    I have a question about shipping.

    All of our print-on-demand products are fulfilled by Printful. You can find answers to any of your questions about shipping, packaging, and fulfillment at Printful’s Help Center

    I have a problem with my order. Who should I contact?

    For any issues with your Shut Up & Write merchandise order, please email our customer support team at orders@shutupwrite.com.